How do customers use my app? What are the most common problems with streaming my video content? Which of these affect my customers' experience? How can I use this knowledge to increase the use and impact of my digital offerings?

For every provider of digital products and services, ongoing monitoring of technical performance (failures, latencies, etc.) has become a basic requirement in order to be able to react promptly to failures and remain competitive. Experience Monitoring goes one step further: it records and analyzes all facts and metrics that significantly determine the quality of digital products and services from the perspective of your end customers (Quality of Experience). By focusing on those metrics and influencing factors that are really relevant to your customers, you not only know at all times how your customers are really doing when they use your offerings, but also where the potential for improvement with the greatest impact can be found.

In the case of video streaming, for example, we record for you all experience-relevant error and quality indicators (start times, interruptions, bit rate changes, etc.), from the provision to the playback of a clip.  Quality models evaluate which user has a good or bad experience at a certain point in time. With appropriate KPIs and dashboards, you can analyze in real time or retrospectively which parts of your app and content delivery chain contribute positively or negatively to your audience's experience. Smart Alerts notify you even in your absence of experience-relevant deviations and events.

QoEstream is a combination of experience consulting, tool development and hosting:

• Metrics, KPIs, dashboards and alerts are tailored to your applications/use cases
• The product of a decade of „User Experience“ und „Quality of Experience“ research
• Highly reliable, production-grade AIT experience monitoring plattform
• Privacy by Design – your customers remain anonymous
• Deployment: in the AIT Cloud or on-premises
• Continuous evolution via projects with customers and partners

You want to identify problems and potential for improvement of your app and content offerings in real time, prioritize customer relevance and derive appropriate measures?

With QoEstream, the AIT Center for Technology Experience offers you a powerful tool with which you can measure, understand and most importantly, improve the quality of your digital products and services from the end customer's point of view (Quality of Experience). This is the key to sustainably increasing the impact of your digital offerings and the loyalty of your audience.