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Volunteers are an important source of support for rescue organisations, the fire services and civil protection authorities. In addition to traditional voluntary work, organisations also attract crowds of spontaneous volunteers. Whether for citizen science, to report damage or to offer neighbourhood assistance, citizens provide increasing levels of support in fulfilling smaller tasks. With CrowdTasker, AIT has developed a solution for addressing volunteers in a targeted manner: exactly when they are needed, and precisely where they can help.

Based on its extensive research and development experience in applying innovative IT in civil protection, AIT has implemented the CrowdTasker system to mobilise voluntary helpers in a targeted manner and assign them specific tasks. In order to identify volunteers suitable for your particular requirements, CrowdTasker can address potential volunteers within specific geographic limits and, if required, approach only those with particular skills and qualifications. Therefore it is simple to address a highly exclusive group or to issue a general alarm to all participants registered in the system, depending on the level of need and the incident in question. Consequently, CrowdTasker allows organisations to address precisely those persons required at the site of an event in an emergency, or to immediately mobilise all available assistance throughout the entire system. The system can then delegate various tasks to the participants. Reports from the field are immediately and clearly transmitted to the incident commander and control centre staff in the form of an interactive map, and visualised using statistics.

Use Case 1: Determining storm damage

Scenario: Extreme weather conditions often cause damage to public infrastructure. Using volunteers to assess this damage helps support emergency organisations who would otherwise require more resources to carry out such tasks.

Solution: CrowdTasker can be used for initial damage assessment in a particular area. Helpers can be asked specific questions before reporting back on the situation and providing images where appropriate. All reports are located and displayed on an interactive map for the incident commander, helping to improve task planning and prioritisation.

Use Case 2: Verifying satellite data

Scenario: Heat waves are an increasingly frequent phenomenon in central Europe. Extended hot periods can lead to health problems, particularly for older and vulnerable people.

Solution: CrowdTasker allows the responsible organisations to inform people in affected areas in advance, while simultaneously offering a situation map of the measures already implemented. Demographic groups less affected by the heat wave can also be mobilised to provide neighbourhood assistance.

More details at: https://cdm-demo.ait.ac.at/portal/projects/crowdtasker/

Our services

  • Consulting on solutions and services for the deployment of information technologies and new media for volunteer management and efficient coordination of emergency services
  • CrowdTasker – full service for volunteer management (set-up, operation/service, maintenance and support)
    -) Can be flexibly adapted to your requirements (e.g. user interface or workflow)
    -) You can use AIT's IT infrastructure or your own
    -) Customised training courses

Our solutions

  • CrowdTasker - system for mobilising, coordinating and integrating emergency personnel or volunteers in the field
  • Interactive maps and other tools for analysing feedback data from the field
  • User-friendly web interface for defining tasks for people in the field (no system expertise required)
  • Smartphone application: easy to use, adjusted to CrowdTasker workflow, suitable for operational use by many users